Order Issues | Eathome

What if my order is late?

If your order is delayed, we recommend calling the restaurant directly using the contact number provided on their Eathome ordering page. If the delay is significant and you need further assistance, please reach out to Eathome support.

Last updated on Jan 09, 2025

What if my order is incorrect or incomplete?

We’re sorry if something isn’t right! Please contact the restaurant directly using their number to address the issue. If the matter isn’t resolved, contact Eathome support with your order details and a description of the issue, and we’ll help you get it sorted.

Last updated on Jan 09, 2025

What if my food arrives damaged or cold?

If the food isn’t in the condition you expected, call the restaurant immediately to inform them. You can also contact Eathome support with evidence (e.g., photos) for further assistance, and we’ll investigate the matter on your behalf.

Last updated on Jan 09, 2025

Can I cancel or modify my order after placing it?

Order cancellations or modifications depend on the restaurant's policy and the progress of your order. Call the restaurant directly to request changes. If you need additional help, Eathome support can assist, but note that cancellations may incur a charge if the order is already being prepared.

Last updated on Jan 09, 2025

What if I’m unhappy with the service or food quality?

Your satisfaction is our priority. If you’re dissatisfied with your experience, call the restaurant to share your feedback. You can also contact Eathome support, and we’ll work with the restaurant to address your concerns.

Last updated on Jan 09, 2025

How do I request a refund?

If you believe you’re entitled to a refund, please contact the restaurant using their provided number or reach out to Eathome support with the details of your issue. Refunds are processed based on the nature of the complaint and the restaurant's policies. Service fees are generally non-refundable, but exceptions may apply in certain cases.

Last updated on Jan 09, 2025

What should I do if I can’t contact the restaurant?

If you’re unable to reach the restaurant using their contact number, Eathome support is here to help. Provide us with your order number and details, and we’ll assist you directly.

Last updated on Jan 09, 2025